Last updated: September 1, 2026

Refund Policy

PreciselyMaybe offers a 14-calendar-day refund window for all paid purchases processed by Paddle, our Merchant of Record.

1. 14-day refund window

You may request a full refund within 14 calendar days of the transaction date. The same 14-calendar-day refund window applies to subscription payments and renewals, one-off analyses, and credit packs.

2. Subscription cancellation

You may cancel a recurring subscription at any time through the billing flow or Paddle customer portal. Cancellation stops future renewals. A subscription payment or renewal remains covered by the 14-calendar-day refund window above.

3. How to request a refund

For a purchase processed by Paddle, request the refund through Paddle's buyer-support or transaction-management channels, including the receipt or subscription-management links provided by Paddle.

4. How refunds are processed

Refunds for purchases processed by Paddle are handled through Paddle and returned to the original payment method where possible. PreciselyMaybe does not ask customers to send card or bank credentials to the product support team.

5. Access after a refund

When a transaction is refunded, access to the product, subscription benefit, one-off analysis unit, or credit pack associated with that refunded transaction ends in accordance with Paddle's refund processing.

Questions

For a transaction processed by Paddle, use Paddle's buyer-support and transaction-management channels. Product questions may also be submitted through the support or contact channel available in your PreciselyMaybe account.

Refund window: 14 calendar days from the transaction date for all paid PreciselyMaybe purchases processed by Paddle.